Refund & Cancellation Policy

Last updated: August 3, 2026

Since Zeplina LLC operates e-commerce storefronts selling non-tangible, downloadable digital goods (such as digital playbooks, PDF workbooks, checklists, and guides), our refund and cancellation policies differ by brand.

Please review the policy details below for each brand prior to making a purchase.

1. Vangelia Studio Policy (30-Day Money-Back Guarantee)

For purchases made at Vangelia Studio (vangelia01.space):

  • Satisfaction Guarantee: We offer a 100% satisfaction guarantee. If you are not satisfied with your digital guide or ebook, you may request a refund within **30 days** of purchase.
  • How to Claim: Contact our support desk at support@vangeliastudio.com with your order number. We will process your refund without questioning.
  • Processing Time: Refunds are processed immediately upon approval. It typically takes **5 to 10 business days** for the credit to appear on your bank statement or credit card balance, depending on your financial institution.

2. Aurelio Co Policy (All Sales Are Final)

For purchases made at Aurelio Co (aurelioco.store):

  • Final Sale: Due to the immediate download capability and irreversible nature of digital files, all sales at Aurelio Co are final. We do not support refunds, exchanges, or returns for digital guides once they are delivered.
  • Exemptions (Technical Issues): If you experience difficulty downloading your files, opening the PDFs, or have not received your checkout email, please contact our help desk at support@aurelioco.store. We typically resolve file access or link issues within 12–24 hours to ensure your complete access.

3. Order Cancellations

Because digital files are dispatched and delivered instantly to your device post-payment, order cancellations are not possible once the purchase has been finalized.

4. Chargebacks & Payment Inquiries

We strive to provide premium value and clear resolution to all customers.

  • If you have any billing discrepancies or did not recognize a transaction under **"ZEPLINA LLC"** or our brand names, please reach out to our corporate billing desk at Support@zeplinallc.com before lodging a dispute with your bank.
  • We resolve inquiries swiftly and cooperatively, helping avoid dispute processing fees and bank delays.

5. Contact Information

For billing and general refund queries, please write to:

Zeplina LLC — Finance & Accounting
Email: Support@zeplinallc.com