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We're here to help you with support, business deals, or billing queries

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Corporate Communications

To ensure your query is routed to the correct department, please use one of the specific emails below or submit the contact form.

HQ

Centralized Corporate Helpdesk

All communications including customer support, partnerships, billing, and corporate compliance are centralized through our primary corporate helpdesk.

✉
Corporate Contact Support@zeplinallc.com
✓ Customer Support: eBook download links, format compatibility, and refund queries.
✓ Partnerships: Publishing collaborations, distribution, and media inquiries.
✓ Compliance & Billing: Merchant account KYC reviews, tax details, and payment verification.

Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM MST (Mountain Standard Time)

Response Time SLA: Within 12 to 24 hours on business days.

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Support

Frequently Asked Questions

Quick answers to common questions about our products and order delivery.

How do I access my files post-purchase?

All digital products are delivered instantly. Once checkout is successful, you will be redirected to a download page, and an email containing a secure download link will be dispatched automatically.

What format are the guides delivered in?

Our guides, playbooks, and checklists are delivered in standard high-resolution PDF format. They are compatible with all modern devices (PC, Mac, iOS, Android, Kindle) without requiring proprietary software.

What is your refund policy?

Refund policies vary by brand. Vangelia Studio offers a 30-day satisfaction guarantee, while Aurelio Co sales are final. Please review our detailed Refund Policy page for specifics.

Are the transactions secure?

Yes. We utilize 256-bit SSL encryption to protect your data. All credit card payments are processed via PCI-compliant payment gateways (Stripe, Shopify Payments, PayPal) to guarantee security.